Shipping & Delivery

We're a proud local small NZ business

Important Notice:Due to a high volume of scam calls, we cannot respond to calls or voice messages. For quick assistance, please email us.

Shipping Information:

• Orders typically take 7 to 14 working days to arrive, including carefully packed plants. Orders near Christchurch may arrive sooner.
• Orders take 2 to 3 days to process before dispatch. Please avoid early status inquiries.

Contact Information:

• For order issues, text your order number and issue. We’ll respond as needed.
• For urgent questions or faulty items, email us with pictures and a video.

Please note: We will not respond to tracking number inquiries within the first two weeks after your order. If you cannot wait, please do not place an order.For more details, check our terms and conditions.We are a small team, not a call center, so frequent inquiries are overwhelming. Thank you for your understanding.

New Zealand Shipping

Shipper                                    Estimated Time              Order Values                               Shipping value

NZ Post or Courier IT            4-14 Days                          Under $120 NZD                       $8.00 NZD

Courier IT                                   4-14 Days                           Over $120 NZD                           FREE

 ** Please note: Certain rural deliveries can take a little more time, so please allow up to 14 working days

If you haven't received your order within 14  days, please reach out to us for tracking details. We appreciate your patience and understanding

Australia Shipping

Shipper                                                 Estimated Time          Order Values                           Shipping value 

Australia Post or Courier IT            7-15 Days                     Under $250 NZD                   $8.99 NZD    (contact us for more details regarding rural areas for shipping)  

DHL                                                            Overnight                                                                        $50.00 NZD    (contact us for more details regarding rural areas for shipping)      

** Please note: COVID has caused some deliveries to be delayed up to 10 working days. Please contact me if you would like more information. 

If you haven't received your order within 15 days, please reach out to us for tracking details. We appreciate your patience and understanding

If you have further questions regarding our Shipping, please refer to our Terms and Conditions.                   

Worldwide Shipping

By processing your payment and completing your order with us, you accept the following terms and conditions regarding the shipping and delivery of your order.

Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. Average shipping time is about 7 to 20 working days. Your tracking number will be updated 3-7 days after your order has been shipped.

Please note, we cannot control processing delays in customs or additional delivery time to locations in the rest of the world.

GiftTree NZ is a registered trademark and established brand

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