Disclaimer

Product Availability:
We make every effort to ensure stock availability as indicated. However, should the product become unavailable, we will offer a comparable alternative that meets the same quality and specifications. If an alternative is not available, we will notify you promptly and provide a suitable resolution.

Delivery and Shipping:
All deliveries will be made in accordance with our stated timeframes. However, delays may occur due to unforeseen circumstances. We strive to deliver your order within 7 to 21 working days, but delivery times are estimates only. If additional charges are necessary for shipping, you will be informed upfront before proceeding with your order.

Tracking Information Policy
We do not provide tracking numbers as part of our standard service. Tracking updates may only be available if an order has not been received within 21 working days and will be provided at our discretion.

By placing an order, you acknowledge and accept this policy.

Shipping Charges:
We no longer offer free shipping on any orders due to the operational costs associated with shipping within New Zealand. Previously, we offered free shipping, but we have found that the costs of shipping through local companies are unavoidable. As a result, shipping fees may apply to all orders.

Please note, if there is any issue with our website or technical errors that could incorrectly display a free shipping offer, we are not liable for those discrepancies. We are committed to transparency, and any changes to shipping costs will be clearly communicated during the checkout process, in accordance with our Terms and Conditions.

Price Representation:
Prices listed on our website are final and include all applicable taxes. Any additional fees will be disclosed during checkout. We do not engage in misleading price representations.

Product Description and Images:
The product images and descriptions on our website are for illustrative purposes only. While we aim to match products as closely as possible to the images shown, variations may occur, including but not limited to design, color, and brand. Any material differences will be communicated prior to order fulfillment.

1. Introduction

1.1 By accessing and purchasing from www.gifttree.co.nz, you acknowledge and agree to the following Terms & Conditions.1.2 Gift Tree NZ Limited operates as a hybrid business, combining both retail and drop-shipping models.

• We stock high-demand products in our Christchurch inventory for fast delivery.
• We also source products from third-party suppliers in New Zealand, Australia, and internationally through a drop-shipping model.
• Products ordered via drop-shipping are shipped directly from our suppliers to customers.

1.3 Gift Tree NZ Limited does not manufacture, warehouse, or physically inspect every product sold on our website.

2. Purchasing on Our Website

2.1 Eligibility

• Purchases and deliveries are strictly limited to customers residing in New Zealand who can lawfully enter contracts online.
• Gift Tree reserves the right to determine purchase eligibility at our sole discretion.

2.2 Payment & Currency

• You must provide valid and authorized payment details when placing an order.
• Overseas customers purchasing for delivery within New Zealand acknowledge that:
  • Prices are calculated in New Zealand Dollars (NZD).
  • The final price will depend on the exchange rate at the time of payment processing.

3. Business Model & Product Disclaimer

3.1 Retail & Drop-shipping

• 80% of our sales come from products we stock in Christchurch for fast shipping.
• Other products are drop-shipped from our New Zealand or international suppliers.

3.2 Product Sourcing & Variations

• Product branding, packaging, or minor specifications may differ from the images and descriptions provided.
• We do not guarantee that any product will be identical to the product photos, as suppliers may update packaging or product details.

4. Order Processing & Shipping

4.1 Shipping Methods

• Orders may be shipped from Christchurch, New Zealand, Australia, or overseas via our suppliers.
• Shipping times are estimates only and may vary due to:
  • Supplier processing times
  • Courier delays
  • Customs clearance

4.2 Tracking & Delivery

• Tracking numbers may not be available for all orders due to supplier logistics.
• Once an order is shipped, Gift Tree NZ Limited is not responsible for:
  • Lost, delayed, or undelivered shipments.
  • Orders arriving later than expected.

5. Refunds, Returns & Warranty Disclaimer

5.1 No Product Warranties

• Gift Tree NZ Limited does not provide warranties on any products sold.
• If a product is damaged, faulty, or not as described, customers must contact the original supplier or manufacturer for warranty claims.

5.2 Refunds & Returns

• Refunds or replacements are only available if required under the Consumer Guarantees Act (CGA) and subject to supplier policies.
• We are not responsible for product dissatisfaction based on:
  • Branding
  • Appearance
  • Minor specification differences

6. Consumer Guarantees Act (CGA) & Fair Trading Act (FTA) Compliance

6.1 Legal Compliance

• Gift Tree NZ Limited complies with the Consumer Guarantees Act (CGA) and Fair Trading Act (FTA) as required by New Zealand law.
• However, as a drop-shipping business, we are not the direct supplier or manufacturer of products.

6.2 Liability for Product Issues

• If a product is faulty, defective, or not as described, Gift Tree will assist in liaising with the supplier but does not accept direct liability.
• Customers acknowledge that Gift Tree NZ Limited is not responsible for:
  • Supplier errors
  • Branding differences
  • Delays caused by third parties

7. Limitation of Liability

7.1 Disclaimers
To the fullest extent permitted by New Zealand law, Gift Tree NZ Limited disclaims all liability for:

1. Product defects, variations, or quality issues (as they are sourced from third-party suppliers).
2. Shipping delays, lost packages, or non-delivery (caused by third-party couriers or customs).
3. Any indirect, incidental, or consequential damages resulting from the purchase or use of any product.
4. Disputes regarding product branding, packaging, or minor changes in specifications.

8. Governing Law & Jurisdiction

8.1 Legal Compliance

• These Terms & Conditions are governed by New Zealand law.
• By making a purchase, you agree that any disputes will be handled under New Zealand jurisdiction.

8.2 Commerce Commission Protection

• Gift Tree NZ Limited cannot be held liable for penalties or claims imposed by the Commerce Commission (ComCom) regarding: Third-party supplier issues
• Shipping delays or branding discrepancies

The product you receive may be from a different brand, but it will meet or exceed the quality standards of the advertised item. We reserve the right to provide a similar product of equal or greater value if the original item is unavailable.

• The product you receive may be from a different brand but will meet the same high-quality standards.
• In some cases, an alternative brand of equivalent quality will be provided as a replacement.
• We may supply a comparable product from a reputable brand that offers similar quality and performance.
• If the advertised product is unavailable, we may offer an equally high-quality substitute from a different brand.
• The actual product may differ in brand but will maintain the same level of quality and features as the one shown.
• While the product image serves as an example, rest assured that any substitutions will be of equal or greater value.
• In the event of a brand change, the product will still meet the expected quality and functionality.
• We reserve the right to supply a similar product from a trusted alternative brand, ensuring the same specifications.
• You may receive a product from a different manufacturer, but it will offer equivalent or superior quality.
• Product substitutions will always come from reliable brands and will meet the same performance and quality standards.
• The brand of the product may vary, but the item will be functionally and qualitatively comparable.
• Any changes to the brand will be communicated, with the understanding that quality will not be compromised.
• We may provide a product from another trusted brand, maintaining the same level of quality and value.
• Although the brand may vary, you will receive a product that aligns with the advertised specifications and performance.
• If a brand change is necessary, the product will still provide the same experience and quality as the one originally advertised.

Customer Support and Queries:
If you have any concerns or require further assistance regarding your order, please contact us at sales@gifttree.co.nz. Our customer service team is here to resolve any issues promptly and will provide you with updates regarding your order.